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1/17/2011 12:48:53 PM
 
superJMuser
433 Posts
Joined 08/19/2009
www.revitinfo.com
Entry Type:
Tutorial-How To
Category:
Revit Server
Subcategory:
Repost: 10 Revit Server Troubleshooting Next Steps (Source Link)  

This is another invaluable post from the Revit clinic.  Basically the information in the source link above (also below) gives you some troubleshooting tips/steps for the new Revit server features of Revit 2011 (subscription only I believe).

We have a lot of this information in a number of places but I wanted to group it in one post.  The following is a good process checklist to go through should you run into any Revit Server issues:

1.  Installation \ Prerequisites

Ensure all requirements were set during the initial installation.  There is a video documenting this process here.

2.  Initial Troubleshooting Steps

Next, ensure the following items were verified in our original troubleshooting posthere.

3.  Revit Server and File & Printer Sharing Firewall Exception

Client workstations will be unable to see the Revit Server as active, which can generate an error if the Firewall is not configured properly.  Please reference our previous post for the steps to verify here.

4.  Can you manually browse?

Verify you can browse to each Revit Server from a client workstation.  Such as navigating to: 

\\<RevitServerName>\c$

5.  DNS & VPN

Verify all Revit Servers and client workstations appear on the network DNS.  Also verify if the Revit Servers are connected to the network via VPN.  I have included a discussion group thread with some additional information and links here.

6.  Verify Environment Variable is Correct

Verify the correct Revit Server name appears on the client workstation Environment Variable [under Computer properties > Advanced System Properties > Environment Variables > User Variables for %Username% > REVIT2011SERVER].

7.  Revit Server Admin

From a client workstation, make sure you can connect to the Revit Server Admin.  

For example, from Internet Explorer, browse to the following location:

http://<RevitServerName>/Revitserveradmin

8.  Ping?

Verify that the client workstation and Revit Server can ping each other by both DNS name and IP Address.

9.  Folder Permissions

Verify the Windows Security Groups for the Revit Server Cache, Projects andTempRepository folders.

All locations should contain the Creator Owner group.  If a folder does not contain this group it needs to be added in order for Revit Server to properly write files in these locations.  These folders are installed at C:\ProgramData\Autodesk\Revit Server\ with the default configuration.

10.  W3wp.exe Created & Owner

When a workstation attempts to connect to a Revit Server from inside Revit, aw3wp.exe process should be created in the Windows Task Manager on the Revit Server.  To test this, on the Revit Server end any w3wp.exe processes listed. Then have a workstation attempt to connect to Revit Server from inside Revit.

This should create a new w3wp.exe process if the workstation can communicate with the server.  Take a note of the User Name it is created under for future troubleshooting.

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